NARSA Names Louisiana’s David Bienvenu President, Lange and Taveras Join the Board PDF Print Email
Thursday, December 08, 2016 10:16 AM

NARSA Names Louisiana’s David Bienvenu President, Lange and Taveras Join the Board

WEXFORD, PA – Well-known and respected NARSA member David Bienvenu of Radiator Service Inc., Houma, LA, has been named by the Board of Directors as its president.  David has been very active in NARSA’s educational activities as well as providing training to many at his shop.

He has served as a director, committee chairman, presenter, and meetings host.  He most recently was Chairman of the HD Conference Committee in 2014, 2015 and co-chair in 2016.  David has also presented technical and management sessions at many NARSA Ed/Techs and conferences in addition to hosting them.

New to the Board this year are Brady Lange, Operations Manager at Maas Radiator in Bloomington, IL and Rafael Taveras Lora, General Manager at Industria Core, Santo Domingo, Republica Dominica. Brady has been a member of the 2013 HD Conference, Training & Certification, and Management Conference Committees.   He is chairing the 2017 Spring Conference.  This will be his first two-year term as a member of the Board.

Rafael Taveras Lora, Industria Core S.A.

David Bienvenu, Radiator Service Inc.

Brady Lange, Maas Radiator


Rafael Taveras Lora has been a member of the International Committee and has been providing input into the organization’s plans for growth and programming beyond North America.  His family’s business will be the site for the first NARSA International Tour program in February 2017.  His participation on the board marks the first time that a person from outside of North America and working for a firm outside of North America has been elected to the Board of Directors.  NARSA’s strategic plan calls for steady development of international programs and membership.

Aaron Morrow, Johnson Mfg. Co., Princeton, IA, has been named NARSA vice president.  Mark Taylor of ERS Cooling Systems, Glen Burnie, MD will serve as chairman.  Angelo Miozza of West Side Radiator Works, Denver, PA returns as treasurer, Roland Ewert of Thermal Solutions Mfg. Inc., Orange, CA will be secretary.

Returning to the Board of Directors will be: Riekie Roncinske of Canadian Heat Transfer Solutions; Bryan Braswell of Rocky Mount Radiator & A/C, Rocky Mount, NC; Bobby Duran, S&F Radiator, North Bergen, NJ; Ed Moore, TitanX, Jamestown, NY; Pat O’Connor, S.A. Day Buffalo Flux Facility, Johnson Mfg., Buffalo, NY; Kyle Rickermann, Affton Radiator & A/C Service, Fenton, MO; and Wayne Juchno, NARSA.

In Memoriam: Robert M. Fett, NARSA President 1990-1992 PDF Print Email
Thursday, December 08, 2016 10:04 AM

In Memoriam:

Robert M. Fett, NARSA President 1990-1992

SARASOTA, FL — A meticulous planner in all of his business endeavors, Robert Michael Fett said farewell to a rich and rewarding life on Thursday, October 27. At age 75, he succumbed to cancer after fighting the disease since March of this year, dying at home in the presence of his loving wife Kathleen and his immediate family. 

A soft-spoken, introspective individual, there was always a depth of understanding and connection to people.  His attentiveness to the needs of others stood Bob Fett in good stead for more than a 55-year business life which encompassed several different service fields. A Jamaica, NY native, Fett learned early on in life that he had a penchant for turning wrenches as a student at the Thomas Edison Vocational High School in his native town. Fett graduated in 1959 and after a brief stint as a mechanic for a local Oldsmobile dealer, he joined the U.S. Navy.

The U.S.S. Saratoga was home for Fett during his military service where he spent two years on the carrier deck as a landing signal officer (LSO).  Fett left the Navy in 1962 and went to work for a Ford car dealership in Hempstead, New York.  During a seven-year affiliation, Fett progressed from his initial role as a general mechanic to the position of service manager. It was during this period that Fett became a family man. Following a five-year courtship, he married the former Kathleen Kaylor—also a NY native—in 1964. In 1966, Kimberly—eldest of the Fett children—was born. Two years later, Robert, Jr. (Bobby) joined the family. 

Besides growing a family, it was also during this period of his life that another of Fett’s interest, boating combined with a new set of circumstances afforded him another direction in life. The car dealership where he had been working got into recreational vehicle sales, Fett explains, including Johnson boats and motors. But the business was far from the water and boat sales soon proved not in the best interest of the dealership.

However, in the course of his work in that facet of the business, Fett made contacts among marina owners, especially one in the Sarasota area. Those contacts led to a job offer from Siesta Key Marina in Florida and when the NY dealership got out of the boat business entirely, Fett purchased all of its marine equipment. Soon after, he and his family were off to Florida. 

Fett went to work as a mechanic with the Siesta Key Marina hoping to eventually open his own marina.  He repaired and restored engines at Siesta Key for a year.  Bob was out testing a boat when Lisa was born, Kathy relates. She adds, “They had to send another boat out to find him.” Working along the waterfront, Fett witnessed a boom in Florida’s population.  He also saw that the cost of warehouse property was nearly doubling in a short span of time.  He also realized that with the intense competition among existing marinas, it all made his initial plans unrealistic. But, he was a pragmatist and he turned his attention back to the automotive service field. Soon he was in business for himself.  He rented the building of an existing business which was already in general automotive repair. After about a year writing his own paycheck, Bob read about the Inland school for cooling system repair and decided to learn that aspect of the trade. 

At first, he looked at radiator work as a sideline, but from the very first day in which he was offering cooling system repair to a growing customer base, it became a thriving business. Eventually, he had to give up the general automotive work to concentrate on cooling system service and repair. Business was good but could be better, Fett decided, and he started looking for the right piece of commercial property where he could really grow the operation.He came across three lots in a light industrial zone located on the fringe of a high density population area. The property on 12th Street fit the bill nicely so the Fett’s remortgaged their house to buy the property where Auto Radiator Repair was located for more than three decades.

The shop facility was large, clean and distinctively attractive.  Part of the reason for that was Fett’s painstaking assimilation of the image elements of the I.C.E. program, a coordinated marketing effort fully endorsed and supported by NARSA. Becoming part of the International Cooling Experts (ICE) proved a master stroke for Fett as he was able to heighten his image with an intense clean-up, fix-up and paint-up program. It was the nexus of the ICE membership of which he was one of the original members.

And, speaking of heights, Fett also found another interest and that centered on flying.  Not one to be satisfied with fantasies about flight, Fett would eventually receive instructions from his brother Harold, one-year Bob’s senior, and a pilot with an instructor rating. Bob eventually gained his license as a private pilot.  He shared that love of aviation with his daughter Lisa and taught her to fly.

Meanwhile back on the business side, Bob was convinced that his affiliation with the International Cooling Experts program was the right way to go.  Said Bob in an ACJ article published more than 30 years ago, “No one who has been in this business any length of time can have a great deal of faith in the wholesale end of our trade.  There’s just no loyalty there.  I’d rather take my chance with the motoring public.”

Even prior to joining ICE, Fett in 1981, adopted the original tenets of the NARSA paint up, fix up program for his facility and that proved beneficial in helping to attract the motoring public to his front door.  But these efforts to develop as a retail service center were not limited to the cosmetics. The employees hired and trained were certified through the NARSA/CIMAT program.

Said Fett, “I’ve always felt that mechanic certification was particularly important in a retail-oriented business.  The customer can feel more confident about the service he or she is getting and I can be confident that I am giving my customer value for the dollars spent.”  He added, “That confidence is a basis for my marketing efforts and it’s crucial when I am dealing directly with my customers.”  Fett valued his employees highly and knew that a part of the company’s success was directly related to the people who worked with him and who also interfaced with the customers.

To that end, the shop also has a nice waiting room as well as a restroom which did not scare women away.  Said Kathy,” With women buying so much of automotive aftermarket service at the time, this was an important and growing aspect of our business.” To grow that business, Bob’s efforts extended to aggressively advertising his operation including, in conjunction with other ICE members in the central Florida area, a campaign of both television and radio commercials.

“We all thought it was important to build customer recognition of the fact that there were retail-oriented radiator shops which dealt directly with the public. We were no longer in the back alley,” said Fett. This type of advertising was the first of its kind in Central Florida.  In fact, ICE’s television commercials started building traffic at Fett’s place of business long before they were aired by Tampa broadcasting stations. That is because Auto Radiator was selected as the ICE center to be featured in the commercials and during two days of shooting, the sight of the actors, film crew and equipment turned a lot of heads.

At times, traffic slowed down as people were rubber-necking the scene as they drove by on this major east-west artery.  Having decided to enter the ICE program, Fett was quick to adopt all of the required image elements and to comply with all of the other aspects of the program.The leadership he demonstrated was quickly recognized by his fellow members who voted him onto the ICE board almost immediately in 1982.  And Fett’s enthusiasm was not restricted to his business. He coached, managed and sponsored a team in the Miss Sarasota softball league for many years. Bob’s daughters Kim and Lisa played on two Sarasota teams that won national titles and participated in many invitational tournaments.

Go-Cart racing on a local circuit is another activity that the Fett’s enjoyed as a family with son Bobby and daughter Kim, often building their own racing motors.  Much of the family’s leisure time was spent on the water.  The most abundant resources of the Central Florida Gulf Coast—the sun, the sky, the water—were not overlooked by the family.  Boating, water skiing and fishing are all favorite pursuits of the Fett family.  Both Fett and his son Bobby became U.S. Coast Guard licensed captains.  

When asked what he fishes for, Fett, responded, “Whatever bites.” More to the point, he is asked, where do you find the time to run a successful business, to plan for future expansion, to participate in the community and to find time for your family and for yourself?   His reply is characteristic. You got to find the time for the things which are most important to you.  His implication is that he knows what is important to him; it’s both natural and instinctive.

It’s as if he were an amateur philosopher when he says,” No one should waste their time lamenting that there are only 24 hours in a day or apologizing for those things which give us meaning in life even if others might dismiss them as being unessential.”

Instead, Bob Fett found the time for the things that were important to him and especially for the people to whom he was closest.  Fett’s eyes were always open when it came to the evolution of the cooling system service marketplace. “There are economic realities,” says Fett,” and no amount of griping about the breakdown of traditional distribution channels or any other similar complaint is likely to do much good in the conduct of my business.” “What I have to do is make this business work is to be aware of the various elements and dynamics of the business and the industry—the nature of the products involved, distribution, repair techniques and process—plus countless other factors and use that knowledge to help me make a profit.

“Obviously I have go to keep an eye on my competition, my suppliers, pressures impacting on my customers and anything else I can think of,” Fett remarked in that ACJ article written more than 30 years ago. He added, “But ultimately what matters is how I run my business, not how others run theirs.” 

He accepted the reality that in business and in his life there are no blanket guarantees, so he wasted no time looking for a sure thing. Instead, he embraced challenges, used competition to motivate himself and sought satisfaction in his ability to respond, and respond again. This one time NARSA president (1990-1992) will be well missed but his operating philosophy will live on for others as well it should.

Active in his community, Bob was also President of EAA (Experimental Aircraft Assn.) Chapter 180, and a member of the Knights of Columbus and ‘Cars and Rods’ of Sarasota. He was also a long time member of St. Patrick Catholic Church.

Bob Fett is survived by his wife of 52 years, Kathleen Fett, as well as his children—Kimberly Ann (John) Rosploch, Robert Fett Jr. (fiancé Jennifer Lynch), and Lisa Ann (Lance) Roundy; his grandchildren, Megan, John, Abby, Emma, Matthew, Sara, Katelyn, Kayleigh, Kyle, and Kathryn; his brothers, Ronald (Deanne) Fett, and Harold Fett; sister, Susan Arnold; and many extended family members and friends.

Funeral Mass was held on Wednesday, November 2, 2016, at St. Patrick Catholic Church in Sarasota, FL. Interment took place at Sarasota National Cemetery.

NARSA Launches New Event in 2017 PDF Print Email
Wednesday, November 16, 2016 01:24 PM

NARSA Launches New Event in 2017 — The NARSA International Tour 

SANTO DOMINGOIndustria Core S.A. located in Santo Domingo, Dominican Republic, will host the first NARSA International Tour (NIT) in February 2017.  The program will feature a factory tour as well as classroom presentations.  

“We are very excited about this new educational opportunity,” commented the event’s chairman Bobby Duran of S & F Radiator in North Bergen, NJ.  “We want to truly turn NARSA into more of an international organization. By providing a forum for our international members to raise their profile while at the same time giving our core membership new opportunities to improve their business, we achieve these goals.”

NARSA member Rafael Taveras Jr. is the Vice President and principal engineer of Industria Core S.A.

Said Duran, “We want to make this an ongoing program and we want to provide a top-quality, in-person learning experience for NARSA members.  By working to keep the format and logistics simple, we think we will be able to develop a formula that can travel the globe."

In addition to Rafael and Bobby, the NIT Committee includes Maryland’s Mark Taylor of ERS Cooling Systems and NARSA’s Wayne Juchno.

February 9 is the tour date and the subject matter will focus on HVAC Condenser and chiller coil technology, theory, applications and how to properly measure and spec a replacement unit.  The day-long event will begin with a tour of the manufacturing plant of Industria Core S.A. and will include a luncheon and class room session.  Rafael Taveras Jr, the company's head engineer, will be the featured speaker. The presentation will be in English.

The registration fee will be $225 (USD) per person for NARSA members and $435 (USD) for nonmembers. The fee includes transportation to and from the plant, the plant tour, lunch, classroom presentation and refreshments. The hotel will be the Embassy Suites by Hilton in Santo Domingo which is nearby the manufacturing plant. Details on how to book rooms will be posted soon. 

Plan to arrive on the evening of February 8 and all programming will be completed by the afternoon February 9. This one-day event leaves time for attendees to add vacation before or after the event at one of the many resorts in the Dominican Republic or Caribbean.  Members may want to link up with colleagues and friends to plan their trips and invited to use the NARSA Facebook page or website to assist. 

Attendance is limited to 30 attendees.  Registration fees are prepaid and nonrefundable. Stay tuned to for registration and hotel information. 

According to Wikipedia, The Dominican Republic has the ninth-largest economy in Latin America and is the largest economy in the Caribbean and Central American region. Though long known for agriculture and mining, the economy is now dominated by services. Over the last two decades, the Dominican Republic has been standing out as one of the fastest-growing economies in the Americas – with an average real GDP growth rate of 5.4 percent between 1992 and 2014. With a population of close to 1 million, Santo Domingo is the largest city in the nation. The city and its metro area has a population closer to 3 million.


Sky is the limit for Finger’s Radiator Hospital PDF Print Email
Tuesday, November 15, 2016 11:14 AM

Sky is the limit for Finger’s Radiator Hospital

NORTH BRUNSWICK, NJ – When the MetLife Blimp started to “run a fever” due to an ailing radiator, they brought it to Finger’s Radiator Hospital for treatment. According to shop owner Frank Finger, “Our staff rodded it out and cleaned it. Now the fever has broken and MetLife Blimp’s temperature is back to normal.”


The MetLife Blimp is a regular at many sporting events and now has a connection to a brother NARSA member. 

With too many clogged tubes, the radiator needed a little relief. 

A rod out did the job. 


Finger's Radiator in North Brunswick, NJ. 

The finished product.



Frank said the patient has been released. “When you see her on television, covering your favorite sporting event, know that she was cured by a brother NARSA member.” Special thanks to Frank and the crew at Finger’s Radiator for providing the photos and story.


Welcome to St. Louis PDF Print Email
Wednesday, September 14, 2016 01:55 PM

Welcome to St. Louis 

Looking for things to do in St. Louis on your down time at the 7th Annual Heavy Duty and Heating Conference? We’ve reached out to our hosts, Affton Radiator, for the best St. Louis recommendations.

Things to Do:

Downtown St. Louis, MO:  20 minutes from Holiday Inn St. Louis SW Route 66

Anheuser-Busch Brewery: 12th and Lynch Street, St. Louis, MO 63118

The St. Louis Brewery boasts an array of signature tours and attractions. With celebrated venues like The Biergarten and signature experiences like the Day Fresh and Beermaster Tours, there’s always something new to discover when you visit. From September 16 - October 3, join them for their Oktoberfest featuring authentic German beer, music, food and games. For more information, click here

Gateway Arch:  11 N 4th St, Saint Louis, MO 63102-1810

At an astounding 630-feet tall, the magnificent Gateway Arch remains the tallest man-made national monument in the United States. Its unique shape and stainless steel facade remarkably represent the history made in the city of St. Louis. An enclosed tram inside the Arch takes you to the top, where you will experience breathtaking views of modern St. Louis – up to 30 miles in each direction on a clear day. Along with the surrounding Jefferson National Expansion Memorial, the Gateway Arch opens up a world of history about how St. Louis served as the Gateway to the West for early settlers. For more information on tours, click here

Cardinals Nation - Cardinals Hall of Fame and Museum:  601 Clark Street, Unit 102, St. Louis, MO 63102

Cardinals Nation is a first-of-its-kind venue, totaling more than 30,000 square feet and spanning three distinct levels. Included in this remarkable experience is a high-energy, state-of-the-art restaurant and bar, retail store, a Hall of Fame and Museum, a 330+ seat rooftop deck and event facility. Open year-round, Cardinals Nation will allow fans to stay connected to the team well beyond the regular season. For more information, click here


Krikwood, MO:  5 minutes from Holiday Inn St. Louis SW Route 66

Museum of Transportation: 3015 Barrett Station Road, 63122 St. Louis, MO

The Museum of Transportation has "One of the largest and best collections of transportation vehicles in the world", according to the Smithsonian Institution. Click here for more information. 

Frank Lloyd Wright House in Ebsworth Park:  120 N Ballas Rd, Kirkwood, Saint Louis, MO 63122-3405

Nestled in grassy fields on 10.5 acres in the Sugar Creek area of Kirkwood, Mo., the Frank Lloyd Wright House in Ebsworth Park is a unique and significant residence designed by Frank Lloyd Wright, widely recognized as the greatest American architect of the 20th century. Click here for more information. 



Downtown St. Louis, MO:  20 minutes from Holiday Inn St. Louis SW Route 66

Bogart’s Smokehouse:  1627 S 9th St, Soulard area, Saint Louis, MO 63104

Born out of the love for BBQ, and the desire to raise it to a higher level, the crew at Bogart's Smokehouse invites you to experience our spin on America's favorite food. Click here for more information. 

Eleven Eleven Mississippi:  1111 Mississippi Ave, Saint Louis, MO 63104

A Wine Country Bistro where Tuscan and Northern California influenced cuisine are brought together in a one of a kind atmosphere. Click here for more information. 

Three Sixty:  1 S Broadway, Hilton St. Louis at the Ballpark, Saint Louis, MO 63102-1703

Soaring nearly 400 feet above downtown St. Louis, Three Sixty is the ultimate rooftop bar. Located atop the perfectly positioned Hilton St. Louis at the Ballpark, Three Sixty offers sweeping views in all directions – hence the name – including a birds’ eye view right into Busch Stadium. With a cocktail in hand and a tasty bite to savor, it is the perfect perch to take in the Cardinals, the Gateway Arch, the mighty Mississippi and the sites of St. Louis near and far. Click here for more details.


Krikwood, MO:  5 minutes from Holiday Inn St. Louis SW Route 66

Billy G’s Kirkwood:  131 W Argonne Dr, Kirkwood, Saint Louis, MO 63122

Enjoy traditional St. Louis favorites, Italian dishes, and fresh chef-inspired daily specials, as well an extensive beer & wine selection. Located in picturesque historic downtown Kirkwood, Billy G's is the perfect place for a drink with friends, a business lunch, or dinner with the whole family.
Click here for more information. 

Citizen Kane’s Steak House:  133 W Clinton Pl, Kirkwood, Saint Louis, MO 63122

Citizen Kane’s Steakhouse is located in a classic turn of the century Victorian home in the heart Kirkwood. Known for our exceptional menu and award winning cuisine, Citizen Kane’s features a vast array of traditional and unique dinner entrees. All of their entrees are served complete with your choice of Kane’s rosebud salad or the soup DuJour; as well as your choice of one of their signature side dishes.
Click here for more information. 

One 19 North:  119 N Kirkwood Rd, Kirkwood, Saint Louis, MO 63122

Tapas & wine bar. Have been open for a almost 5 years and have perfected the tapas experience with outstanding service and delicious wines.
For more information, click here.

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