NARSA – The International Heat Transfer YouTube Channel PDF Print Email
Monday, February 06, 2017 02:49 PM

NARSA – The International Heat Transfer YouTube Channel 

Missed the Sharp Skills Competition or would like to know more about the Heavy Duty Heating and Cooling Conference? Check out NARSA – The International Heat Transfer Association on YouTube.

In May 2005, YouTube was launched, allowing people to discover, watch and share originally-created videos.  Owned by Google, YouTube provides a forum for people to connect, inform, and inspire others across the globe through videos.

Today, YouTube reaches more 18 to 50 year olds in the U.S. than any other TV network, broadcast or cable company. These users are drawn to YouTube for a different viewing experience. The content they view on YouTube can not only be watched, but also shared through e-mail, social media and text messaging.

Now, you can find NARSA – The International Heat Transfer Association on YouTube. YouTube gives NARSA another tool to share its mission:  to create access to opportunities for its members through vision, knowledge, and innovation.

The NARSA YouTube Channel (NARSA – The International Heat Transfer Association) is devoted to sharing and producing video driven content about the heat transfer industry to members and prospective members including global members. YouTube is localized in 88 countries and can be accessed in 76 different languages, which covers 95 percent of the world’s internet population.

How can you access the NARSA YouTube channel? You can visit and find the link to the channel under the “Quick Links” or you can visit and search NARSA – The International Heat Transfer Association. Or click here

On the channel, you will find NARSA’s new videos:  NARSA Sharp Skills Competition 2016 and NARSA HD Heating & Cooling Conference.  From here you can share these videos across your social media platforms, emails and even embed them into your own website. 

NARSA members are also encouraged to use the NARSA YouTube channel to promote their business or provide educational videos.  Does your company have a video they would like to share on the NARSA YouTube Channel?  Email Liz at [email protected] for more information. 

2016: A Year in Review PDF Print Email
Friday, January 06, 2017 02:33 PM

2016: A Year in Review

Welcome to the year 2017! Before we speed through another 12 months, let’s pump the brakes and take a look back on 2016. What impacted businesses this year in the world of the “Silent Giant” also known as the Auto Aftermarket?

YANG (Young Auto Care Network Group of the Automotive Care Association) ended last year with “2016: A Year in Review”. This webinar provided a summary of how far the automotive aftermarket has come and all that has taken place in the past 12 months. While some of the information may not pertain to you or your business, it is still important to see what our industry has done and what is expected to trend in the upcoming year. NARSA staffer, Liz Juchno is a member of YANG.

You can find this webinar here, but we understand your time is valuable and so we provided a short summary below with a NARSA twist on it.


The one word that best sums up the year of 2016 in the auto care industry is convergence which means to meet or to merge. Why is this word the word of the year? This year the automotive aftermarket industry came together to meet at AAPEX making this the 31st largest trade show in the U.S.

Also converging at this show, is the merger of the tech and auto industries. In the heat exchange business, we’ve seen the merging and meeting of technologies a little differently than what was discussed in the webinar. Sure cars are now being equipped with computers to manage cabin comfort and to control powertrain heat, but in the heat exchange world we are also using computers to help run the daily operations of business. Business owners now spend less time promoting and finding products as well as staying in the “know” on the latest developments in our industry with the help of technology. 

Let not forget to mention the merging or meeting of generations. Keep it all in the family as some may say and our industry has seen this trend of parents and children and even grandchildren working side by side. We now need each generation more then ever to bring forth the knowledge of the wise and innovation of the new.

“It’s cheaper to keep her.” – Johnnie Taylor

Which brings us to the second topic, the evolving business of the independent repair facilities. This year some shops have reported a great year and others a “soft” year in the repair business. The shops that reported a “soft” year are resilient though because the wise know it can only go up from here. And this is stated to be true.

70% of cars on the road are over six years old and Forbes is reporting that motorist are holding onto their vehicles longer then ever. Even if consumers are buying new, the auto financing is now extended to as long as eight years making this trend of keeping the old not going anywhere.

Mentor a Millennial

One of the top concerns of an independent repair facility goes for anyone in the business and that is finding great employees. Every business struggles with finding loyal, great employees and the solution is as simple as to mentor… mostly a millennial.

Millennials have a bad rep in the working world, but that doesn’t mean this pertains to all young adults born between 1982 to 2000. We (Liz: yes, I am a millennial) are now the focus in the working world. We grew up with the advances of technology and our work-life balance are vastly different from other generations. With the ease of technology being incorporated in every aspect of life; millenials often don’t leave the social aspects of their life to their “free” time out of work or visa versa. 

Millenials favor familial over corporate values because the way they value the work-life balance. Which is why millenials love to be mentored and to feel that family value. This also will help create trust between you and your millennial employee with the outcome of hopefully becoming a loyal, great employee.

Where do you find millenials to mentor? Tech schools are a great opportunity to find your next employees and get involved with your community. If that doesn’t work for you then head to the internet. 55% of shops have Facebook pages now and is a great way to communicate with the young adults in your area looking for employment.

What’s next in 2017?

We can’t predict the future, but we can give you a heads up on what to look out for. With new administration stepping in this year, we may what to keep these topics below on close radar: 

  • NAFTA, International Trade and the Trans Pacific Partnership
  • U.S. Manufacturing Jobs
  • Environmental Issues (Copper, MPG/CAFÉ fuel economy standards)
  • Infrastructure Spending
  • Tax Regulations 
Santo Domingo Travel Guide PDF Print Email
Tuesday, January 03, 2017 02:07 PM

Santo Domingo Travel Guide

Picture:  Embassy Suites by Hilton Santo Domingo

Santo Domingo, the Caribbean’s first city and the capital of the Dominican Republic. The city is a mix of old world charm and modern Latin flair. Its medieval palaces and fortresses mix with modern day business district and glitzy upscale shopping malls, making this city both an exotic tourist destination and an important business and finance center.

Top Attractions

The Colonial Zone •  UNESCO World Heritage Site

Distance from Embassy Suites by Hilton Santo Domingo:  3.8 MI

Founded in 1498 by Bartholomew Columbus (younger brother of Christopher Columbus), the Santo Domino Colonial Zone is the oldest European settlement in the New World.

“The Colonial Zone is a wonderland of historic Spanish Colonial buildings and monuments. Yet, the area is so much more than a mere open-air museum. It is a bustling district filled with shops, restaurants, cafes and night clubs. The vibrant street life, incredible live music performances and beautiful parks and squares make the Colonial Zone a prime tourist destination.” –

The Colonial Zone has something for everyone all in easy walking distance. Looking for more information? Visit or find tips from other visitors at


Alcázar de Colón • The Former Residence of Christopher Columbus’ Son 

Picture from Santo Domingo Tourism 

Distance from Embassy Suites by Hilton Santo Domingo:  3.8 MI

Address: Plaza de Espana (Off Calle Emiliano Tejera at foot of Calle Las Damas), Santo Domingo, Dominican Republic

Hours: Tuesday to Sunday 9am – 5pm

The Alcázar de Colón is one of the most popular tourist attractions in Santo Domingo. Built by Christopher Columbus’ son, Diego Columbus, between 1510 and 1514, this restored building was one of the first structures built in the oldest remaining European city in the Americas.

The beautifully restored building is an exceptional example of Spanish Colonial architecture. Now a museum, it displays a fascinating collection of European Late Medieval and Renaissance Art. Highlights include polychrome wood sculptures and tapestries. Although many of the furniture items are reproductions, they give visitors an idea of what life was like in Colonial Santo Domingo.


Catedral Primada de America • “First Cathedral in America”

 Picture from Santo Domingo Tourism 

Distance from Embassy Suites by Hilton Santo Domingo:  3.8 MI

Address: Calle Arzobispo Merino (on the south side of Columbus Sq.), Santo Domingo, Dominican Republic

Hours: 9am – 4pm daily

This impressive cathedral, one of the earliest built in the Americas, is known for its dramatic architecture. Construction began in 1514 and was completed in 1540. The interior of the cathedral features two side aisles, ribbed vaults and 12 side chapels. Artwork includes altarpieces, paintings and sculpture.


Los Tres Ojos National Park • The Three Eyes National Park

Picture from TripAdvisor

Distance from Embassy Suites by Hilton Santo Domingo:  6.8 MI

Address: Av. Las Americas, Santo Domingo, Dominican Republic

Hours: 9am – 5pm 

Travel twenty minutes by car from the Embassy Suites Hilton Santo Domingo to find Los Tres Ojos National Park. Escape to the tranquil sanctuary of Los Tres Ojos Park (the Park of the Three Eyes), which features a set of three limestone caves, clear springs and numerous stalagmites and stalactites. 

If you are planning on visiting Los Tres Ojos, wear your walking shoes and bring your cameras! Looking for more advice? Check out what others had to say on TripAdvisor.


Information from: TripAdvisor, Santo Domingo Tourism, Embassy Suites by Hilton Santo Domingo 

NARSA Names Louisiana’s David Bienvenu President, Lange and Taveras Join the Board PDF Print Email
Thursday, December 08, 2016 10:16 AM

NARSA Names Louisiana’s David Bienvenu President, Lange and Taveras Join the Board

WEXFORD, PA – Well-known and respected NARSA member David Bienvenu of Radiator Service Inc., Houma, LA, has been named by the Board of Directors as its president.  David has been very active in NARSA’s educational activities as well as providing training to many at his shop.

He has served as a director, committee chairman, presenter, and meetings host.  He most recently was Chairman of the HD Conference Committee in 2014, 2015 and co-chair in 2016.  David has also presented technical and management sessions at many NARSA Ed/Techs and conferences in addition to hosting them.

New to the Board this year are Brady Lange, Operations Manager at Maas Radiator in Bloomington, IL and Rafael Taveras Lora, General Manager at Industria Core, Santo Domingo, Republica Dominica. Brady has been a member of the 2013 HD Conference, Training & Certification, and Management Conference Committees.   He is chairing the 2017 Spring Conference.  This will be his first two-year term as a member of the Board.

Rafael Taveras Lora, Industria Core S.A.

David Bienvenu, Radiator Service Inc.

Brady Lange, Maas Radiator


Rafael Taveras Lora has been a member of the International Committee and has been providing input into the organization’s plans for growth and programming beyond North America.  His family’s business will be the site for the first NARSA International Tour program in February 2017.  His participation on the board marks the first time that a person from outside of North America and working for a firm outside of North America has been elected to the Board of Directors.  NARSA’s strategic plan calls for steady development of international programs and membership.

Aaron Morrow, Johnson Mfg. Co., Princeton, IA, has been named NARSA vice president.  Mark Taylor of ERS Cooling Systems, Glen Burnie, MD will serve as chairman.  Angelo Miozza of West Side Radiator Works, Denver, PA returns as treasurer, Roland Ewert of Thermal Solutions Mfg. Inc., Orange, CA will be secretary.

Returning to the Board of Directors will be: Riekie Roncinske of Canadian Heat Transfer Solutions; Bryan Braswell of Rocky Mount Radiator & A/C, Rocky Mount, NC; Bobby Duran, S&F Radiator, North Bergen, NJ; Ed Moore, TitanX, Jamestown, NY; Pat O’Connor, S.A. Day Buffalo Flux Facility, Johnson Mfg., Buffalo, NY; Kyle Rickermann, Affton Radiator & A/C Service, Fenton, MO; and Wayne Juchno, NARSA.

In Memoriam: Robert M. Fett, NARSA President 1990-1992 PDF Print Email
Thursday, December 08, 2016 10:04 AM

In Memoriam:

Robert M. Fett, NARSA President 1990-1992

SARASOTA, FL — A meticulous planner in all of his business endeavors, Robert Michael Fett said farewell to a rich and rewarding life on Thursday, October 27. At age 75, he succumbed to cancer after fighting the disease since March of this year, dying at home in the presence of his loving wife Kathleen and his immediate family. 

A soft-spoken, introspective individual, there was always a depth of understanding and connection to people.  His attentiveness to the needs of others stood Bob Fett in good stead for more than a 55-year business life which encompassed several different service fields. A Jamaica, NY native, Fett learned early on in life that he had a penchant for turning wrenches as a student at the Thomas Edison Vocational High School in his native town. Fett graduated in 1959 and after a brief stint as a mechanic for a local Oldsmobile dealer, he joined the U.S. Navy.

The U.S.S. Saratoga was home for Fett during his military service where he spent two years on the carrier deck as a landing signal officer (LSO).  Fett left the Navy in 1962 and went to work for a Ford car dealership in Hempstead, New York.  During a seven-year affiliation, Fett progressed from his initial role as a general mechanic to the position of service manager. It was during this period that Fett became a family man. Following a five-year courtship, he married the former Kathleen Kaylor—also a NY native—in 1964. In 1966, Kimberly—eldest of the Fett children—was born. Two years later, Robert, Jr. (Bobby) joined the family. 

Besides growing a family, it was also during this period of his life that another of Fett’s interest, boating combined with a new set of circumstances afforded him another direction in life. The car dealership where he had been working got into recreational vehicle sales, Fett explains, including Johnson boats and motors. But the business was far from the water and boat sales soon proved not in the best interest of the dealership.

However, in the course of his work in that facet of the business, Fett made contacts among marina owners, especially one in the Sarasota area. Those contacts led to a job offer from Siesta Key Marina in Florida and when the NY dealership got out of the boat business entirely, Fett purchased all of its marine equipment. Soon after, he and his family were off to Florida. 

Fett went to work as a mechanic with the Siesta Key Marina hoping to eventually open his own marina.  He repaired and restored engines at Siesta Key for a year.  Bob was out testing a boat when Lisa was born, Kathy relates. She adds, “They had to send another boat out to find him.” Working along the waterfront, Fett witnessed a boom in Florida’s population.  He also saw that the cost of warehouse property was nearly doubling in a short span of time.  He also realized that with the intense competition among existing marinas, it all made his initial plans unrealistic. But, he was a pragmatist and he turned his attention back to the automotive service field. Soon he was in business for himself.  He rented the building of an existing business which was already in general automotive repair. After about a year writing his own paycheck, Bob read about the Inland school for cooling system repair and decided to learn that aspect of the trade. 

At first, he looked at radiator work as a sideline, but from the very first day in which he was offering cooling system repair to a growing customer base, it became a thriving business. Eventually, he had to give up the general automotive work to concentrate on cooling system service and repair. Business was good but could be better, Fett decided, and he started looking for the right piece of commercial property where he could really grow the operation.He came across three lots in a light industrial zone located on the fringe of a high density population area. The property on 12th Street fit the bill nicely so the Fett’s remortgaged their house to buy the property where Auto Radiator Repair was located for more than three decades.

The shop facility was large, clean and distinctively attractive.  Part of the reason for that was Fett’s painstaking assimilation of the image elements of the I.C.E. program, a coordinated marketing effort fully endorsed and supported by NARSA. Becoming part of the International Cooling Experts (ICE) proved a master stroke for Fett as he was able to heighten his image with an intense clean-up, fix-up and paint-up program. It was the nexus of the ICE membership of which he was one of the original members.

And, speaking of heights, Fett also found another interest and that centered on flying.  Not one to be satisfied with fantasies about flight, Fett would eventually receive instructions from his brother Harold, one-year Bob’s senior, and a pilot with an instructor rating. Bob eventually gained his license as a private pilot.  He shared that love of aviation with his daughter Lisa and taught her to fly.

Meanwhile back on the business side, Bob was convinced that his affiliation with the International Cooling Experts program was the right way to go.  Said Bob in an ACJ article published more than 30 years ago, “No one who has been in this business any length of time can have a great deal of faith in the wholesale end of our trade.  There’s just no loyalty there.  I’d rather take my chance with the motoring public.”

Even prior to joining ICE, Fett in 1981, adopted the original tenets of the NARSA paint up, fix up program for his facility and that proved beneficial in helping to attract the motoring public to his front door.  But these efforts to develop as a retail service center were not limited to the cosmetics. The employees hired and trained were certified through the NARSA/CIMAT program.

Said Fett, “I’ve always felt that mechanic certification was particularly important in a retail-oriented business.  The customer can feel more confident about the service he or she is getting and I can be confident that I am giving my customer value for the dollars spent.”  He added, “That confidence is a basis for my marketing efforts and it’s crucial when I am dealing directly with my customers.”  Fett valued his employees highly and knew that a part of the company’s success was directly related to the people who worked with him and who also interfaced with the customers.

To that end, the shop also has a nice waiting room as well as a restroom which did not scare women away.  Said Kathy,” With women buying so much of automotive aftermarket service at the time, this was an important and growing aspect of our business.” To grow that business, Bob’s efforts extended to aggressively advertising his operation including, in conjunction with other ICE members in the central Florida area, a campaign of both television and radio commercials.

“We all thought it was important to build customer recognition of the fact that there were retail-oriented radiator shops which dealt directly with the public. We were no longer in the back alley,” said Fett. This type of advertising was the first of its kind in Central Florida.  In fact, ICE’s television commercials started building traffic at Fett’s place of business long before they were aired by Tampa broadcasting stations. That is because Auto Radiator was selected as the ICE center to be featured in the commercials and during two days of shooting, the sight of the actors, film crew and equipment turned a lot of heads.

At times, traffic slowed down as people were rubber-necking the scene as they drove by on this major east-west artery.  Having decided to enter the ICE program, Fett was quick to adopt all of the required image elements and to comply with all of the other aspects of the program.The leadership he demonstrated was quickly recognized by his fellow members who voted him onto the ICE board almost immediately in 1982.  And Fett’s enthusiasm was not restricted to his business. He coached, managed and sponsored a team in the Miss Sarasota softball league for many years. Bob’s daughters Kim and Lisa played on two Sarasota teams that won national titles and participated in many invitational tournaments.

Go-Cart racing on a local circuit is another activity that the Fett’s enjoyed as a family with son Bobby and daughter Kim, often building their own racing motors.  Much of the family’s leisure time was spent on the water.  The most abundant resources of the Central Florida Gulf Coast—the sun, the sky, the water—were not overlooked by the family.  Boating, water skiing and fishing are all favorite pursuits of the Fett family.  Both Fett and his son Bobby became U.S. Coast Guard licensed captains.  

When asked what he fishes for, Fett, responded, “Whatever bites.” More to the point, he is asked, where do you find the time to run a successful business, to plan for future expansion, to participate in the community and to find time for your family and for yourself?   His reply is characteristic. You got to find the time for the things which are most important to you.  His implication is that he knows what is important to him; it’s both natural and instinctive.

It’s as if he were an amateur philosopher when he says,” No one should waste their time lamenting that there are only 24 hours in a day or apologizing for those things which give us meaning in life even if others might dismiss them as being unessential.”

Instead, Bob Fett found the time for the things that were important to him and especially for the people to whom he was closest.  Fett’s eyes were always open when it came to the evolution of the cooling system service marketplace. “There are economic realities,” says Fett,” and no amount of griping about the breakdown of traditional distribution channels or any other similar complaint is likely to do much good in the conduct of my business.” “What I have to do is make this business work is to be aware of the various elements and dynamics of the business and the industry—the nature of the products involved, distribution, repair techniques and process—plus countless other factors and use that knowledge to help me make a profit.

“Obviously I have go to keep an eye on my competition, my suppliers, pressures impacting on my customers and anything else I can think of,” Fett remarked in that ACJ article written more than 30 years ago. He added, “But ultimately what matters is how I run my business, not how others run theirs.” 

He accepted the reality that in business and in his life there are no blanket guarantees, so he wasted no time looking for a sure thing. Instead, he embraced challenges, used competition to motivate himself and sought satisfaction in his ability to respond, and respond again. This one time NARSA president (1990-1992) will be well missed but his operating philosophy will live on for others as well it should.

Active in his community, Bob was also President of EAA (Experimental Aircraft Assn.) Chapter 180, and a member of the Knights of Columbus and ‘Cars and Rods’ of Sarasota. He was also a long time member of St. Patrick Catholic Church.

Bob Fett is survived by his wife of 52 years, Kathleen Fett, as well as his children—Kimberly Ann (John) Rosploch, Robert Fett Jr. (fiancé Jennifer Lynch), and Lisa Ann (Lance) Roundy; his grandchildren, Megan, John, Abby, Emma, Matthew, Sara, Katelyn, Kayleigh, Kyle, and Kathryn; his brothers, Ronald (Deanne) Fett, and Harold Fett; sister, Susan Arnold; and many extended family members and friends.

Funeral Mass was held on Wednesday, November 2, 2016, at St. Patrick Catholic Church in Sarasota, FL. Interment took place at Sarasota National Cemetery.

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